Customer Advocacy Program (CAP)

Maximize value at every opportunity

At FRC, we understand the public sector is undergoing a rapid digital transformation — and we’d like to help. That’s why we offer agencies and government organizations expert support and guidance at all stages of the acquisition process and beyond.

From procurement and deployment to ongoing operations, FRC is a trusted liaison between you and our best-in-breed technology partners:

… and more.

Not only do we connect you to mission-critical technologies, but we also maximize their value through comprehensive professional services:

Implementation & Discovery

We’ll learn your needs, uncover pain points, identify solutions, and set measurable goals based on your success criteria.

FRC is a trusted advisor through onboarding, deployment, implementation, training, and more.

Relationship Management

Our team holds monthly meetings to review your progress and identify improvements.

When new features and capabilities are released, we’ll notify you of any that could benefit your organization.

Proactive Support

We’ll continuously address your evolving needs, ensuring you’re happy with deployments and that the products meet your expectations.

You can count on us to recommend solutions and guide you to answers when problems arise.

Your success is ours

As a trusted partner to numerous federal agencies, FRC has a proven track record of customer success. We’ve helped government organizations of all shapes and sizes acquire, deploy, and manage their most critical technology investments, including:

Naval Criminal Investigative Service (NCIS).
Federal Bureau of Investigation (FBI).
General Services Administration (GSA).
The Department of State.
The Social Security Administration (SSA).

Why FRC?

We take a consultative, comprehensive, collaborative approach, tailoring our CAP services to meet your needs. With FRC, you can expect:

Customer satisfaction: We ensure our government clients extract the maximum value from their products and services, optimizing usage to achieve key organizational goals.
Advocacy: With FRC in your corner, your voice will always be heard. Moreover, timely communication ensures you stay updated on product features, functionalities, and new opportunities.
Issue resolution: Lean on our expertise, product knowledge, and skills to address problems and close gaps. From feature requests to support ticket escalations, we have your back.
Scalability: When your organization grows, so do your needs and goals. We can guide you through changes and updates to minimize disruptions and maximize efficiency.

Want to learn more about our Customer Advocacy Program? Contact our team today.