Federal Resources Corporation (FRC) allows customer returns based on the policies of the original product manufacturer. Customers must notify FRC Customer Service of any damaged products within fifteen (15) days of receipt. Manufacturer restrictions apply to merchandise, as detailed below and as updated from time to time. Customer may obtain additional details and any applicable updates by contacting FRC Customer Service, which may be reached by calling 814.636.8020 or by emailing order_processing@fedresources.com. 

Return Restrictions. 

Defective Product Returns. Customer may return most defective Products directly to Manufacturer within fifteen (15) days of receipt, at Manufacturer’s option, credit, replacement, exchange, or repair. After fifteen (15) days, only the manufacturer warranty applies. More information may be provided by FRC Customer Service.

Restricted, Repair-Only Returns. Certain Products can only be returned for repair—not for exchange, replacement or credit—based on current manufacturer requirements. Such Products should be shipped directly to the manufacturer. More information may be provided by FRC Customer Service.

Restricted, Manufacturer - Only  Assistance. Certain Products cannot be  returned to Seller for any reason — without exception  and Customer must contact the manufacturer directly for any needed  assistance. More information may be provided by FRC Customer Service. 

Special Orders. Products that are specially ordered may be non - returnable or may have unique return restrictions provided at the time of sale. More information may be provided by FRC Customer Service. 

Return of Software. Software is not returnable if the packaging has been opened. If software was distributed electronically, it is not returnable if the licenses were downloaded. Customer must contact the manufacturer directly for any needed assistance. More information may be provided by FRC Customer  Service.