Electronic Health Record Implementation for Military Treatment Facilities

FRC supported the deployment of a new electronic health record (EHR) system designed to integrate both inpatient and outpatient solutions across the continuum of care. This system connects medical and dental information from the point of injury to treatment facilities. To ensure the successful implementation of this EHR system, FRC provided robust program management and professional support services. Our team facilitated everything from comprehensive staff training, including role managers, to program management at both strategic and tactical levels, ensuring a smooth and effective launch of the system.

Revenue Cycle Expansion Support for Integrated Health System

The Revenue Cycle Expansion (RevX) project integrates patient accounting, medical coding, and patient registration/access workflows into a comprehensive electronic health record system. This integration leverages a clinically-driven revenue cycle, allowing all staff at various treatment facilities to collaborate seamlessly on a unified platform. To ensure the successful configuration and deployment of this system, FRC provided expert program management and professional support services.

Human Resources Modernization for a Global Talent Management System

A global talent management organization required a department-wide modernization initiative for a cloud-based, enterprise-wide system, alongside the development of additional applications and infrastructure. FRC provided expert functional program and project management, technical personnel services, hardware, and other services to ensure the successful deployment and sustainment of the modernized human resources system. This comprehensive enterprise-wide system, utilized by every department, function, and employee, required extensive collaboration and alignment with numerous stakeholders and interdependent initiatives.

Data and Cloud Modernization Initiative for Public Health Data Systems

A major public health organization aimed to transition from isolated and outdated data systems to a connected, resilient, and adaptable infrastructure that fully leverages data for disease detection and elimination. This initiative was the first comprehensive strategy to modernize data, technology, and workforce capabilities in tandem. To successfully manage and migrate the healthcare database to a cloud-based solution, FRC designed the cloud architecture and developed a detailed migration plan, including technical support services. FRC also established interoperability standards, translating them into guiding principles for all data integrations, enabling advanced analytics and artificial intelligence applications within a secure and scalable cloud environment.

Human Resources Modernization Using ServiceNow Platform

A major government agency implemented the ServiceNow platform to enhance HR operations by providing tools to track activities and workloads, improving reporting capabilities through interactive dashboards. FRC provided program management during the first phase of this implementation, overseeing all activities related to the design and configuration of the new solution. FRC also collaborated with the agency to identify and document key stakeholders, define the overall scope and objectives, and establish critical success factors for the pilot using a human-centered design approach. Download Case Study.

Telemedicine Improvements for Military Medical Facility

A leading military medical facility focused on preparing service members for deployment, delivering high-quality healthcare, and advancing military medicine through education and research. To support this mission, FRC partnered with developers of advanced healthcare technologies to deliver and develop a comprehensive and configurable Tele-ICU/CCU Remote Monitoring Platform (RMP). This platform integrates innovative solutions to enhance remote monitoring capabilities, supporting the facility’s commitment to cutting-edge medical care and readiness.

Cybersecurity Support for Military Medical Command

FRC tackled the ongoing cybersecurity challenges within the Health Information Technology (HIT) systems of a military medical command by providing expert staffing support. This included assisting with the enterprise Mission Assurance Support Service (eMASS) packages, and helping government officials initiate, analyze, process, and make informed recommendations. The support team comprised Program and Project Managers, Specialists, Analysts, and Network Architects, all working to enhance the cybersecurity posture of the medical command.